Video Case Study: MOC1 Solutions Brings Wireless Service Advisor To Windows Azure, Streamlines Auto Service Experience
This is the third in a series of video case studies I am doing with some of the ISVs I work with.
The video is available here. Enjoy!
When MOC1 Solutions wanted to move their applications supporting automotive dealerships to the cloud, they chose Windows Azure.
In this video, Software Development Manager Alex Hatzopoulos and Architect Greg Cannon speak with Microsoft Principal Architect Evangelist Brian Loesgen. In this wide ranging conversation, they cover their experiences in ramping up their team, setting up their environments, and share other first-hand application migration experience gained while moving their flagship Wireless Service Advisor™ (WSA™) product to Windows Azure.
WSA uses wireless and mobile technologies to streamline and standardize the Repair Order (RO) write-up process. WSA enables a service advisor to greet customers at their vehicle when they arrive at the dealership service department. Using a tablet PC, the service advisor scans or hand-writes the Vehicle Identification Number (VIN) or license plate number and transmits the information to multiple databases to retrieve critical customer and vehicle data related to that particular vehicle identifier – the critical data includes repair history, recommended services, warranty and recall information, and customer contact information.
Additionally, the WSA allows the service advisor to complete a full inspection process, handle customer's questions, and provide maintenance recommendations in a timely and interactive fashion, all while standing at the customer's vehicle. The customer can provide service authorization by signing the RO on the tablet PC so they can avoid having to wait for a printed copy. The WSA also allows for the preparation of a printed repair order as well as the update of the DMS database. The WSA presents a user-friendly front-end application that both effectively represents the entire Repair Order write up process and efficiently standardizes the Repair Order write-up procedure. The WSA™ accomplishes all this via an Azure-based backend.
About MOC1 Solutions
Based in in Glendora, CA MOC1 Solutions is a traditional ISV that was founded in 2005 and was incubated in MOC Products until June 2006 when the company was spun out as an independent private entity. MOC1 offers software applications used by automotive dealership service departments and vehicle service facilities.